Shipping policy
1. You can purchase through the Sayad Najd store by entering the page of the product you wish to purchase, adding it to the shopping cart, and clicking to complete the purchase process.
2. You must enter the data required to complete the purchase order through the Sayad Najd store, and you acknowledge that all the data you provide to us is true, accurate, complete, and expresses what is required through the store. We will either through our work team or through contracted shipping companies to deliver your order.
3. The customer must enter the product delivery address through the Sayad Najd store, and the customer is fully responsible for the delivery address that he provides to us, with the store not bearing any consequences arising from the inability to deliver as a result of the error or inaccuracy in the address.
4. The customer must provide us with his contact details so that we can communicate with him upon delivery, and the customer agrees to receive our calls or messages for the purposes of product delivery.
5. The Sayad Najd store has the right to communicate with the customer after payment to negotiate with the customer to wait for a certain period until the product is available in stock or to obtain an alternative product at the store. In the event that the product is not available within the specified time agreed upon with the customer, the customer has the right to cancel the order and refund the amount paid.
6. Cost: The customer bears the cost of shipping and delivery, and we will add the shipping cost to the order before payment, and this cost is determined based on the customer’s address that he provides to us, and therefore the shipping cost may vary from one order to another depending on the distance between the store’s warehouses and the delivery address. We may provide free shipping and delivery services if the shipping cost is not added to the invoice, at certain times, or when offers are submitted.
7. Duration: We deliver the order within the period specified in the purchase order through the store, and we strive to deliver on the date specified in the order, and in the event that delivery is not possible within the specified period, we will notify the customer of a new date for delivery.
8. The Sayyad Najd store team will contact the customer after confirming the order and before the delivery representative leaves to deliver the product to the specified address. We may not be able to reach the customer if he does not respond to the work team’s communications, does not follow up, provides an inaccurate address, or is not present at the address at the time of delivery.
9. Sayad Najd store does not bear any legal responsibility arising from the customer's refusal to receive the product, and in this case the return policy applies to the order.
10. In the event of a request for delivery to hospitals, housing military authorities, closed residential complexes, or any similar places, coordination must be made between the store and the customer to enter these areas to receive the order, under the responsibility of the customer, and Sayad Najd Store disclaims its legal responsibility in the event of problems related to the entry of a Sayad Najd store representative By security, or being closed, or not responding to the customer, or not providing the necessary facilities.
11. Sayad Najd Store has the right to cancel the customer’s order if the customer provides any wrong address or data, or the store is unable to reach the customer’s address, or if it is suspected of an illegal transaction or causes us or any other parties to problems or legal claims.
12. There may be a delay in the delivery process for reasons beyond our control, such as weather, torrents, storms, public events, the spread of epidemics, curfews, complete or partial interruption of communication networks, or other cases of force majeure beyond our control, and you release us from any liability arising from that.
13. The customer undertakes to take all precautionary measures during receipt and delivery and to follow all instructions and instructions announced by the Ministry of Health and the competent authorities.
14. The customer undertakes and guarantees not to offend the delivery representative or the Sayad Najd store, and the customer is personally responsible for any actions issued by him or his affiliates and bears the legal responsibility and compensation arising from that.
15. We have the right at any time to update the ordering and delivery mechanisms, and you must visit this page every time you request our services, as we may update this page from time to time.
