privacy policy
Last issue date: January 1, 2023
introduction
We cherish your trust in the Sayyad Najd store in the Kingdom of Saudi Arabia.
Providing our services, providing your account through the Sayad Najd store, and engaging in buying and selling operations requires the collection and processing of some data about you, and we assure you that the Sayad Najd store respects the right of all users of the Sayad Najd store to the privacy of their personal data, and the management of the Sayad Najd store handles and processes your data legally In accordance with the regulations in force in the Kingdom of Saudi Arabia, taking into account the provisions of the Electronic Commerce Law and its Implementing Regulations, so we have formulated this policy to include all the clarifications and guarantees that we provide regarding the collection and use of data, as well as specifying the data that we collect, how to manage it, use it, and considerations for its disclosure, as follows .
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First: tariffs
All definitions contained in the terms and conditions document are an integral part of the privacy policy, so we invite you to review them through the terms and conditions document. In this policy, unless the context requires otherwise, the following terms shall have the meanings referred to.
Policy" or "Privacy Policy" refers to the privacy policy that includes all clarifications, practices, and conditions related to the management and use of user data.
"Data" refers to all the data that is collected about the user during registration at the Sayad Najd store or during his use of it, or during a request to pay for products or during a request to ship them, or that the user provides to us at any time. It also refers to all the data of the user's computer or mobile phone, which is automatically collected once the Sayad Najd store is used.
"Third Parties" refers to all persons and other entities not affiliated with us that may participate with us in providing services or that may provide their services through Sayad Najd Store, or that may contribute to the publication or use of our services or any other persons or entities.
“Laws” or “Regulations” refers to the laws and regulations in force in the Kingdom of Saudi Arabia regarding the collection and management of Personal Data.
Second: Account registration data
1. The user provides us with some data to register his account in the Sayad Najd store, so the customer provides us with a valid e-mail for the Sayyad Najd store to send the activation code via e-mail, then the customer enters his first name, last name, and mobile number to create his account in Sayad Najd store.
2. This data is provided at the user's responsibility, as he must be the owner of the data or be legally authorized to provide it to us, and in all cases he shall bear all legal responsibilities in this regard.
3. We use the account data for the purposes of creating your account in the Sayad Najd store so that you can communicate with us and submit your purchase requests with the ability to track orders and enjoy other features provided by membership.
4. You know that some membership data is visible such as the username and account picture. Others may be able to see this data at any time, so you authorize us to display the username and account picture through Sayad Najd Store.
Third: purchase orders
1. The Sayad Najd store processes the purchase order data that you submit through the Sayad Najd store, including (data of the required products, prices, order date, payment process, payment date, expected date of receipt) and other data related to order management.
2. The order data is used for the purposes of processing the purchase order, verifying the seriousness and legality of the request, and the possibility of providing it to the customer, as well as for the purposes of managing our sales and counting the monthly and annual sales.
3. It may be required to use the purchase order data for the purposes of dealing with government agencies. For example, we may be required to request transaction data for the purposes of VAT payment, and transaction data may ask us to verify the payment process with banks or service providers, and transaction data may be required from us for the purposes of Store tax accounting.
Fourth: Payment data
1. Sayad Najd store provides electronic payment services, and in order for this service to be provided through Sayad Najd store, we contract with an electronic payment service provider to provide the payment gateway, and you know and agree that the payment service provider will be authorized to process payment requests to verify the legality of these requests and may include It communicates with the card-issuing bank to verify the security of the transaction.
2. The processing of the payment process includes the card data used for payment, as it may be one or more of the electronic payment methods available for use through the Sayad Najd store, and the processing process is limited to the nature of the transaction that the customer made through the Sayad Najd store.
3. The customer's payment data is used in the event that he wishes to return or exchange the products, and in this case the Sayad Najd store will refund the money using the same payment method used.
Fifth: Shipping requests
1. The customer provides us with the data of the place where the products are required to be delivered to the recipient, including (country, city, neighborhood, street), in addition to providing us with his contact data.
2. You know that Sayad Najd Store may perform delivery services by itself through its delegates, and may contract with shipping companies specialized in shipping products within the Kingdom of Saudi Arabia, and therefore we provide the representative or the contracting company with your data that you provided us with for the purposes of delivering products to him and communication with him within the limits of this purpose.
Sixth: Return and guarantee requests
1. The Sayad Najd Store processes customer data for the purposes of replacement, return, and guarantee requests that the customer submits to us. The data that we process includes the date and time of purchase, type of products, place of delivery, and reasons for replacement, return, or warranty.
2. The Sayad Najd store checks all the data that you provide us with in the request for exchange, return or guarantee, and our representative or shipping companies may contact you for the purposes of returning the products.
Seventh: evaluations
1. We allow the customer to evaluate the products that he gets through the Sayad Najd store, and the customer adds his opinion about the transaction and the products that he obtained through us, and this data will be visible to all users and customers.
2. We advise our customers not to provide any personal data, address information or other personally identifiable information through the evaluation, as this data will be publicly available.
3. We may use the ratings you provided to us in promotions of the services and products we offer, and you authorize us to use the name and rating within our promotions.
Eighth: Contact information
1. You provide us with your contact data during the registration process, during the shipping phase, or at any time as a problem registration via the Sayad Najd store or otherwise.
2. We use your contact data for the purposes of processing all of your orders, such as payment, shipping, returns, warranty and to respond to you regarding any issue related to them.
3. We use your contact data for the purposes of processing inquiries and complaints that you make to us at any time related to your use of the store or any of its services.
4. We may use data to inform you of all or some of the features that we provide through the Sayad Najd store, or to inform you of all that is new about our services, or to provide you with all the correspondence that we provide through the newsletter service, in which case you agree to receive bulk messages from Sayad Najd store We find.
Ninth: Data we collect automatically
We collect some data automatically in the Sayad Najd store through your use of the store or any of its services, and this data does not target personal information, but is related to your use of the store, and this data includes the type of browser used to access the site, the place of entry, the time of the visit, the IP address and the pages that you visited , the type of device used to access the store and other usage-related data.
Tenth: Cookies (Cookie Policy)
"Cookies" are small text files that are stored on your computer once you visit Sayad Najd Store, which do not appear in the form of a program and do not carry viruses or spying technologies at all, and these files are used for the following purposes:
1. Cookies are used for the purpose of providing information. For example, in Sayad Najd Store, some of the cookies we use help us identify errors and fix them, and cookies help you find the information you need while using Sayad Najd Store.
2. Some cookies help remember the pages and forms that you view when you visit the Sayad Najd store, and the cookies aim to improve the experience of the Sayad Najd store every time you visit or order products through it.
3. There are cookies for pages published through our store that are not affiliated with us, such as the video content of the Youtube.com store, and you know and agree that we do not control the cookies of such sites, and you must enter these sites and view the policies that they follow.
4. You can change your cookie preferences by logging into your device settings and selecting the appropriate one for you.
Eleventh: Limits of using your personal data
Sayad Najd Store always strives to protect your right to the privacy of the personal data that you provide to us, and therefore we use your personal data for the following purposes:
1. To enable you to log in to the store and create your account in the Sayad Najd store and to process the data you provide through our services, such as making sure that your phone number is active, usable and owned by you, and to enable you to purchase our products and use our services optimally, and always provide you with the best.
2. To enable you to follow up with us through the order submission mechanism in the Sayad Najd store, to enable you to pay electronically through our approved payment methods, and to address any payment-related issues and communicate with the customer after payment.
3. Determine the delivery address, ship the products to it, follow up the shipping process, and solve all problems facing shipping the products. To communicate with you within the limits of our Return and Warranty Policy and to process and respond to your return and warranty request.
4. To receive and respond to questions, complaints and inquiries from you, as well as to receive and respond to your comments and evaluation of the service you received through our store.
5. To provide you with information about the products and services that you request through our store, and to process your answers to the questionnaires offered through the Sayad Najd store that you participated in answering.
6. To provide you with information about our products and others we think may be of interest to you including our own offerings, to customize the content, recommendations and advertising that we and third parties provide to you, and for internal business purposes such as improving and updating our Services.
7. To manage and process competitions and promotions that we provide through the Sayad Najd store.
8. To contact you about government communications, and to comply with regulatory and legal obligations.
9. For the purposes disclosed at the time you provide your information, with your consent, and in accordance with this Privacy Policy.
10. At our sole discretion, we may contact you about changes to our Privacy Policy, Terms of Use, or any of our other policies.
Twelfth: Approving the submission and collection of data
By using the services of Sayad Najd Store, you agree to provide us with your data and the data of the recipient described in this policy, and you agree to all specific practices and uses of the data that we have collected or that you provided to us in accordance with the provisions of this policy. This is also an express agreement from you to the terms and conditions and the privacy policy.
Thirteenth: Authorization to deal with data
You authorize Sayad Najd Store to deal with the data for the purposes described in this policy, and you also authorize us to deal with others on your behalf for any purposes specified in this policy or will be clarified to you in any way, and you also authorize us to provide data to third parties within the limits of the purposes specified in this policy .
Fourteenth: the legal age
You acknowledge that you have reached the age of 18 years or over when using the services of the Sayad Najd store, and if you are less than that, you must not deal through the Sayad Najd store or provide any data through it on your own, and this must be done under the supervision of the guardian or legal guardian according to Adverbs.
Fifteenth: Acknowledging the validity of the data
The user acknowledges the validity of all the data that he provides to us through the Sayad Najd store, and acknowledges his personal responsibility that any false, misleading, forged, unreal, inconsistent, or third-party data that is provided to us through the Sayad Najd store will be subject to all legal responsibilities arising from submitted to the site, and therefore the user bears full legal responsibility in the event of any legal claims by any person or entity regarding the data provided by the user.
Sixteenth: Data protection guarantees
1. The Hunter Najd Store undertakes to keep your personal or banking data for the period required by the nature of the transaction that you carry out through the Hunter Najd Store, and the Hunter Najd Store undertakes not to deal with your personal data for unauthorized or permitted purposes with or without charge with any other party unless it is This is required of us or authorized by the relevant regulations and instructions, or with the prior written consent of the user to whom the information relates.
2. The Hunter Najd Store undertakes to preserve the records that contain the user's personal data or any records of electronic communications, which are in our custody or under our control or with our agents or employees, and the Hunter Najd Store undertakes to take reasonable steps to ensure that the user's personal data and related records , protected in a security manner befitting its importance.
Seventeen: Disclosure of your data
1. You authorize us to disclose your data to our employees for the purposes of processing all the operations that you perform through the Sayad Najd store, and for the purposes of verifying your use of the store.
2. You authorize us to disclose your data within the framework of Sayad Najd Store and all our affiliated persons and entities for the purposes of providing services to you in the required manner, and for the purposes of providing you with products.
3. You authorize us to disclose some of your data to our shipping companies or our freight forwarders for the purposes of delivering products to you.
4. You authorize us to disclose some of your data to the electronic payment service provider that provides the payment gateway for the Sayad Najd store, for the purposes of processing and verifying payment operations with banks and competent government agencies.
5. You authorize us to disclose some of your data to the competent tax authorities in the Kingdom of Saudi Arabia for the purposes of tax dues.
6. We may disclose your personal data to third parties: In the event that we sell the assets of the Sayad Najd store, or enter partners with us, here we disclose your data to the new customer or partner. or if we are required to disclose or share your personal data in order to protect the rights, property, or safety of the Site, our employees, or others. As well as for the entities that share with us the provision of services to protect against credit risks, fraud and electronic piracy.
7. We may disclose your personal data to comply with legal or contractual obligations in the following cases: In the event of a decision by public authorities obligating us to do so. Or in the event of a judicial ruling or decision from the competent judicial authorities obligating us to do so. or if we are required to disclose or share your personal data in order to comply with any legal obligation or in order to enforce our terms and conditions or any other agreement.
8. In all cases, you know and agree that the Internet is not a secure medium, and that the confidentiality of your data cannot be fully guaranteed, and we undertake, within the limits permitted by law, not to disclose or use your confidential data in a manner inconsistent with your right to privacy.
Eighteen: Customer Obligations
1. Sayad Najd Store can only control the data that is under our control, and the parties to this agreement are obligated to maintain the confidentiality and privacy of their personal data, and they acknowledge and on their personal responsibility that the disclosure of any of them of the personal data of the other party is at their own risk without any interference from us, and without any responsibility We.
2. The parties to this agreement acknowledge that the data provided by each user is at his personal responsibility, and therefore each user bears full legal responsibility in the event of providing false or misleading data or is not authorized to provide it.
3. The parties to this agreement shall refrain from disclosing any data related to the operation of the Sayad Najd store to third parties, whether with or without consideration.
4. The parties are obligated to avoid using any means that would help collect data about other users, including their emails, mobile numbers and other means of communication.
Nineteen: data control
You can contact us at any time to inquire about your data that we keep on our servers or within our databases, and we will, within a reasonable period, provide you with the data that we keep, and you will have the right to demand deletion, modification or update of the data we have, but provided that this data is not linked With existing transactions or related to any existing dispute or any illegal operations from our point of view, the purpose of deleting data should not be to erase illegal acts or loss of rights, so it may take some time to request data deletion to confirm this.
Twenty: Third Parties
1. We may provide external links or services of third parties and you know and agree that these third parties apply their own terms and conditions and privacy policy, and may differ in whole or in part from our policies and we do not make any guarantees about them, so you should review these policies before using the services of the parties Third.
2. You know and agree that Sayad Najd Store does not provide any guarantees regarding the processing of data that is carried out by third parties and you provide this data to third parties at your own risk without any responsibility on Sayad Najd Store.
Twenty-one: Amendments
1. We have the right to amend this policy at any time, and we advise you to visit this page every time you request the services of Sayad Najd Store or every time you provide us with personal data.
2. In the event that we amend this policy, we will update the “date of last update” at the top of this document, and your continued use of the Sayad store will find, after the date of the last update, your acceptance of the modifications and updates that we have made.
3. In the event that you do not agree to the amendments that we have made to the privacy policy, you must immediately stop using the Sayad Najd store or ordering the purchase of products through it.
Twenty-two: contact us
You can contact us at any time regarding inquiries about the privacy policy or obtaining any clarifications you need, through the following means of communication:
WhatsApp: +966532124232
Email: [email protected]
